Privacy Policy
Last updated: 14 September 2026
Track Wise respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you use our website, Track Wise Live tracking platform, mobile applications and GPS tracking services.
Information We Collect
When you use Track Wise services, we may collect and process:
- Your name, email address, telephone number and other contact information you provide to us.
- Account and subscription information.
- GPS tracker identifiers and information associated with devices registered to your account.
- Vehicle location data, GPS positions, routes, journey history, speed and other information transmitted by your GPS tracking device.
- Alert settings and events generated by your tracking devices.
- Technical information such as IP address, browser, device type and information necessary to operate and secure our website and services.
- Information you provide when contacting us for customer support.
How We Use Your Information
We use information where necessary to provide and operate the Track Wise service, including to:
- Create and manage your Track Wise account.
- Display the location and history of GPS tracking devices registered to your account.
- Provide tracking features, alerts and related services.
- Manage subscriptions and payments.
- Provide customer and technical support.
- Maintain the security, reliability and performance of our services.
- Meet our legal, regulatory and accounting obligations.
Location Data
Track Wise is a GPS vehicle tracking service. GPS tracking devices transmit location information to the Track Wise Live platform so that authorised users can view the location and movement history of their devices.
Location information may include current and historical GPS positions, routes, dates and times, speed and related device information. This information is processed to provide the tracking service requested by the account holder.
Users are responsible for ensuring that GPS tracking devices are used lawfully and that any person whose location may be monitored is informed or consent is obtained where required by applicable law.
Track Wise Mobile Applications
Our mobile applications provide access to the Track Wise Live tracking service. Information displayed through the app may include account information and location information transmitted by GPS tracking devices registered to the user’s Track Wise account.
Payments
Payments and subscriptions may be processed by third-party payment providers. Track Wise does not store complete payment card details. Payment providers process payment information in accordance with their own privacy policies and applicable data protection requirements.
Sharing Your Information
We do not sell your personal information. We may share information with trusted service providers where necessary to operate our website, tracking platform, communications, payments and supporting infrastructure. We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.
Data Retention
We retain personal information and tracking data only for as long as reasonably necessary to provide our services, meet our legal and accounting obligations, resolve disputes and maintain the security and integrity of our systems.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet-based service can, however, guarantee absolute security.
Cookies and Website Data
Our website may use cookies and similar technologies that are necessary for the operation, security and functionality of the website and our online services. Additional cookies may be used where permitted by law and, where required, with your consent.
Your Data Protection Rights
Depending on where you live, you may have rights relating to your personal information. Under UK data protection law these may include the right to request access to your personal data, correction of inaccurate information, deletion in certain circumstances, restriction of processing, data portability and the right to object to certain processing.
You may also have the right to withdraw consent where processing is based on consent and to complain to the relevant data protection authority.
Children
Track Wise services are not intended for use by children. Our services are designed for customers using GPS tracking devices for vehicles and other lawful tracking purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process information. The latest version will be published on this page.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact:
Track Wise
Email: info@track-wise.co.uk
Website: track-wise.co.uk